Frequently Asked Questions

Visit luki91.cam and click the registration button on the homepage. You'll be asked to provide your full name, date of birth, email address, phone number and a residential address. The process takes a few minutes. Once your account is created, you'll receive a confirmation email. You can then log in, complete your profile and make your first deposit. Make sure all the details you provide are accurate — they'll need to match your KYC documents later.

You must be at least 18 years of age — or the higher minimum required by the operator's applicable licence jurisdiction — to register and use luki91. You must be acting on your own behalf, not on behalf of a third party. You must not be a previously excluded user, a luki91 employee or an immediate family member of a luki91 employee. Access to luki91 may be restricted from certain jurisdictions; you are responsible for confirming that your use of the Platform is lawful where you are located.

KYC stands for Know Your Customer — a set of identity and age verification checks required by the operator's licensing obligations and anti-money laundering regulations. Before your first withdrawal, you will need to provide a government-issued photo ID (such as your CNIC or passport) and a proof of address dated within the last three months. Completing KYC early avoids delays when you want to withdraw. Documents can be uploaded directly through your account dashboard.

No. Each individual is permitted to hold exactly one account on luki91. Operating multiple accounts — whether under the same identity or different identities — is a serious breach of our Terms & Conditions. If duplicate accounts are detected, all accounts will be suspended pending investigation, and any bonuses or winnings associated with them may be voided. If you believe you have accidentally created a duplicate account, contact [email protected] immediately.

Log in to your account and navigate to Account Settings. From there you can update your contact information, change your password and manage notification preferences. Note that changes to core identity details (name, date of birth) require documentary verification and must be processed by our support team — contact [email protected] for assistance with those changes. Always keep your contact email current to receive important account and security notifications.

The payment methods available in the luki91 cashier may include bank transfers (from banks such as HBL, UBL, Meezan Bank and Bank Alfalah), mobile wallet transfers, cryptocurrency options including USDT and BTC, and other methods as listed at checkout. Payment method availability can change and is determined by the operator. All deposits must be made from an account held in your own name. Reference to these payment providers is for context only — none of them endorses or supports gambling on luki91.

Mobile wallet options including Easypaisa and JazzCash may be listed as available deposit references in the luki91 cashier, subject to current availability. These provider names are referenced as familiar Pakistani payment methods — they do not imply that Easypaisa or JazzCash endorses, operates or approves of gambling on this platform. Availability may vary based on the operator's current payment integrations. Always check the cashier for the current list of active methods before initiating a transaction.

Minimum deposit thresholds are displayed in the cashier for each specific payment method at the time of your transaction. The minimum amounts may vary by method — cryptocurrency deposits typically have different minimums compared to bank transfers. luki91 does not accept cash deposits under any circumstances. For the most current minimums, always refer to the cashier interface directly rather than relying on third-party information, as these figures are subject to change.

Withdrawal processing times depend on the payment method selected and whether your KYC verification is complete. Bank transfers (including Raast) typically process within one to three business days after approval. Cryptocurrency withdrawals depend on blockchain confirmation times, which are outside luki91's control. Completing your KYC documents in advance is the single most effective way to prevent withdrawal delays. Withdrawals requested during weekends or Pakistani public holidays may take slightly longer to clear.

Withdrawals may be placed on hold for several reasons: pending KYC verification, a name mismatch between your account and your payment destination, outstanding wagering requirements on a claimed bonus, or an ongoing compliance or fraud review on your account. If your withdrawal is on hold, check your email for a notification from luki91. If you have not received any communication, contact [email protected] quoting your account username and withdrawal reference number for fastest resolution.

luki91 covers a wide range of cricket betting markets including Pakistan Super League (PSL) matches, T20 Internationals featuring the Pakistan national team, ICC tournaments (World Cups, Champions Trophy), bilateral series and domestic competitions. Markets typically include match winner, top batsman, top bowler, total runs, first wicket method, player performance props and live in-play betting during active matches. Market availability and odds are subject to the operator's current offerings and event scheduling.

Live betting allows you to place wagers on sporting events while they are in progress — for example, betting on the outcome of the next over during a PSL match or the result of the next point in a tennis game. Odds are updated in real time to reflect the current state of play. Markets may be suspended temporarily as key moments unfold. Bets accepted during a live market are binding unless a manifest error in pricing is established. Check the sports section of the Platform for currently live events.

The luki91 casino section includes a broad selection of slot games from leading software providers, live dealer table games (including live blackjack, live roulette and live baccarat with real dealers streamed in HD), virtual table games, instant-win titles and more. Live casino games are available around the clock with multiple table variants and stake ranges. The full game library is visible from the casino section once you are logged in. New titles are added regularly.

Settlement of bets on abandoned, reduced-overs or rain-affected matches depends on the sport-specific rules published in the luki91 betting rules section and the governing body's official result. In many cases, if an official result is declared by the relevant governing body (such as the ICC), bets will be settled on that result. If no official result is possible, the match may be declared void and stakes returned. Always review the specific rules for the event type you are betting on before placing your wager.

luki91 offers welcome promotions to newly registered users who make a qualifying first deposit. The specific bonus amount, percentage match and any free bets or free spins included are detailed on the Promotions page of the Platform at the time of your registration. Promotions change periodically, so the best way to see what is currently on offer is to visit the Platform directly. All welcome bonuses are subject to wagering requirements and other terms outlined in the specific promotion's conditions.

A wagering requirement (sometimes called a playthrough requirement) is the total volume of qualifying bets you must place before a bonus converts to withdrawable cash. For example, if you receive a PKR 5,000 bonus with a 30x wagering requirement, you must place bets totalling PKR 150,000 on qualifying games or markets before the bonus funds can be withdrawn. Not all games contribute equally — slots often count 100% while certain table games may contribute less. Always check the individual bonus terms.

No. Bonus funds and winnings generated exclusively from bonus funds are non-withdrawable until the applicable wagering requirement has been met in full. Attempting to withdraw before meeting requirements will typically result in the bonus being forfeited. If you do not wish to complete a wagering requirement, you can request that the bonus be removed from your account before wagering begins — contact support to do this. Once wagering has started, the bonus cannot be removed without forfeiture.

Yes — luki91 offers ongoing promotions for registered users beyond the welcome package. These may include reload bonuses on subsequent deposits, cashback on net losses during a defined period, free bet offers around major cricket events like PSL playoff matches or ICC finals, slot tournaments and VIP loyalty rewards for high-frequency players. Promotions are listed in the Promotions section of the Platform. Ensure your marketing communication preference is enabled in your account settings so you don't miss new offers.

Log in to your account and go to Account Settings, then select the Responsible Gambling or Limits section. From there you can set daily, weekly or monthly deposit limits and loss limits in PKR. Reductions take effect immediately. Increases require a 24-hour review period before taking effect — this delay is intentional and cannot be overridden. Setting limits before your first session is strongly recommended. If you need help configuring limits, our support team can guide you through the process.

To request self-exclusion, email [email protected] directly — this is treated as a priority request. Available self-exclusion periods include 6 months, 1 year, 5 years and permanent exclusion. Once a self-exclusion is active, you will not receive marketing communications, and re-registration attempts will be blocked. Self-exclusion cannot be cancelled once it has begun. For further detail on responsible gambling tools available on the Platform, visit our dedicated Responsible Gambling page.

If you suspect unauthorised access to your luki91 account, act immediately: change your password via the Account Settings page and contact [email protected] to report the incident. Our team can temporarily freeze your account while the security review is conducted. Do not share your login credentials with anyone — not even family members or friends. luki91 will never ask for your password via email, chat or any other channel. Enable two-factor authentication (2FA) if available on your account to add an additional layer of protection.

Online gambling is subject to significant legal restrictions in Pakistan under the Prevention of Gambling Act, 1977 and other applicable legislation. luki91 does not claim to be licensed, approved or regulated by any Pakistani government authority, the PTA, the State Bank of Pakistan, or any provincial body. luki91 operates under an international licence from its applicable operator jurisdiction. This response is not legal advice. Pakistani users are solely responsible for determining the legality of accessing online gambling platforms in their specific circumstances and are advised to seek independent legal counsel if in doubt.